Pleasure Aquatech Pools is a member of Guild Quality and relies on the feedback of our customers to help us improve our processes. Please click on the Guild Quality logo below to visit our Customer Feedback Portal, or browse the written comments below before you select someone else to build your pool.
From Bobby Eichhorn – Passport Health
It has been nearly 10 years since Pleasure Pools installed our beautiful swimming pool and it has clearly been the best investment Michele and I could have made for our family.
Between family and friend gatherings, baseball team pool parties and simply relaxing poolside during the hot summer, we enjoy it immensely.
Thank you very much.
From Hoby Givens, Arbor Lending
I just wanted to take this time to formally thank you personally for the fantastic job you and your team did on my pool! From our first initial meeting to the completion of the project you have made the process stress free. I heard horror stories from so many people who had used other companies and had to assure myself that I would not endure such a bad experience like they did. It is almost unheard of to complete a project in under 6 weeks but you did it! Words cannot express how happy I am with the outcome and overall process. Having known you for quite some time I knew that you were a man of character and integrity. This definitely showed after seeing the completed product. I do believe it is a pool worthy of accolade and have already gotten many compliments on it. I know you pulled out all the stops for me to keep me in budget and happy. For this I am extremely grateful! I do joke with friends and say the only thing that didn’t actually go over budget was the pool.
I look forward me many years of enjoyment and would be more than happy to recommend you to any of my home buyers, friends, family, etc.
Again, thank you, thank you, thank you!!!!
From Darrel & Mary D’Aquin, ComTech Inc.
Pleasure Pools not only did a great job designing and installing our pool, but they have been there years after the sale for help and support.
From Franz J. Zemmer, P.E. & Richard C. Lambert Consultants, LLC
Thank you so much for the reimbursement of the leak test. You are a man of your word and that is truly appreciated. As I have always done, I will continue to give my recommendation to anyone looking to install a pool. A neighbor down the street will be looking to have one installed in the next year or two and I will definitely let them know how you stand behind your product.
From Craig & Eva Duet
Eva and I wanted to take this opportunity to express our thanks and gratitude to you and your employees for making our pool construction project a great experience.
We evaluated our options very hard for several months before we decided to go with Pleasure Pools and we are extremely happy with that decision. Everyone that worked on our project was very professional and worked with us in every way possible to ensure we were satisfied 100%. Mr. Glenn Thibodaux was also great to work with as he kept us informed every step of the way.
From the computerized drawings that gave us a realistic view of how things would look to the final stage of the project construction, Pleasure Pools was able to make our dream backyard come true. We can’t thank you enough and look forward to many, many years of enjoyment.
From Jimmy Comeaux
Charles I would like to send a little note to you in regards to the service we have received over the last 7 years. Since we decided to do business with pleasure pools we have been completely happy with both the product and your service. If we can help any future customers with their choice of pool companies please don’t hesitate to have them contact us. Since we have installed our pool our back yard has been heaven not only to us but to many,many others.
From Michelle Franques
Mr. Charles, we want to tell you how very pleased we are with whole pool process. We were impressed with your professionalism from start to finish. The computer generated simulation really let us envision what it would look like in our yard. Thank you for being so knowledgeable and helpful. Your crews did a super job. Our kids absolutely love the splash pad. The pool looks fabulous and has added value and so much fun to our backyard. We could not be more pleased with the final product.
From Bobby Truitt / Owner / The Truitt Law Firm, L.L.C.
I have worked with many contractors over the years (including someone, not a licensed contractor, who built a pool for me previously), and I can tell you that I have never met any contractor as courteous, informative, and professional as Charles Elfert, the owner of Pleasure Pools. He made the process of building a pool a “pleasure.” He kept me informed along the way and, more importantly, kept his promises as to what he would do and when the pool would be completed. I wholeheartedly recommend Pleasure Pools without any reservations whatsoever.
From Greg and Donna Chiasson
I want to take a moment to thank you for the swimming pool project you completed at our home. We could not be happier with the engineering, innovative design, 30-foot negative edge, swim up bar, customer service, and continued support. It is truly a ”pleasure” to do business with a company that takes pride in their work and has a fantastic work ethic.
I would highly recommend you to anyone looking for pool contracting and please do not hesitate to give any prospective customers my information.
From Barry & Trisha Blumenthal
I wanted to take time to thank you and your team for doing such an outstanding job designing and constructing our pool. After reading and hearing horror stories of others who installed pools, we were quite apprehensive. From our first meeting with Brian Miller to our “pool school” with Conrad Meyer, every member of your team instilled confidence that we made the right choice in selecting Pleasure Pools. Brian was not a typical “pushy” salesman, but was laid back and easy to work with. He kept us informed at every stage of construction and answered our many questions with in-depth knowledge and aplomb. As with any large construction project, there are bound to be unforeseen delays but Brian was always on top of the situation. We were similarly impressed with the construction teams who did the excavation, plumbing, gunniting, and plastering. They all knew their jobs and wasted no motion in getting the job done efficiently.
We are extremely pleased with the total pool look and design. The pump and filter system is easy to maintain and has worked flawlessly from the beginning. We recently added a solar heater to the system and it was incorporated seamlessly without disruption. This is a credit to the Jandy product line and its selection by you for the pools you install. We also installed a screen enclosure around the pool and our contractor worked hand-in-hand with Brian during construction to schedule his work, again seamlessly integrating with the overall design.
All in all, every member of your team made the entire process as painless as possible.
We love our pool and would be glad to share our enthusiasm with your company’s work with prospective clients. Thank you again for a job well done!
From Frank Morse / President / Morse Homes, Inc
This letter is to commend you and your staff on creating an efficient, cost effective and less stressful process for pool installations for our staff. As one of the premiere custom builders in the New Orleans area, and one of the most detailed oriented, we are proud to say that during the process of installing several pools for our clients, you, you and your personnel have been more than accommodating about pleasing our clients, using proper installation methods and making recommendations for improvement in design. It is not often that we are impressed with sub-contractor work, so please take the compliment as a strong sense of where your company is in regard to your competition. Thanks for all your help in the past. We look forward to your continued support and good pricing in the future.
From Kent & Denise Bondi / Owners / Castnet Seafood
Mr. Charles with Pleasure Pools has built 3 pools for us in 3 separate homes over the past 10 years and he continues to be there for us. We recommend Pleasure Pools to all of our friends.
From Vincent Marcello (Home Owner)
Pleasure Pools built my pool over 10 years ago, and they have always been there to help me with any problems I might have. They were especially helpful in restoring my pool after hurricane Katrina.
From Johnny Rivers / Owner / Johnny’s Custom Touch Detailing
Mr. Charles built my first pool at my home in Laplace. He is the only person that I trusted to build my second pool at my new home in Luling.
From W. Chad Manuel, Sr. (Home Owner)
When you built my pool almost 8 years ago you not only gave me the best price and you delivered more than you agreed. I am compelled to write this email because of the level of service that I have received since then. It started with the Aftermath if Katrina when I called and your staff was there within days. Not only was the work done but the price was fair in times that were not. The latest was a failed pump days before my son’s swim party. I called for help and you were “Johnny on the Spot”! Thanks to you and your staff it was a success.
Customer for Life,
W.Chad Manuel Sr.
From Phillip Oliver (Home Owner)
You guys have gone above and beyond my expectations. Every phase of the project was done with pride, from the pool installers, to the designers, on up to the supervisors and beyond. To have the owner and supervisors on site while construction is being performed, gives you a great sense of comfort that your pool will be done right.
Once again thanks, my family and I will have many great memories to share in the future.
From John Handy (Home Owner)
We just wanted to let people know how much we appreciated your work that you did on our pool. We are extremely pleased with the look and hardwork that you have done for us to make it sound so much more modern.
From Tamara Kluger Jacobson, New Orleans, La. (First letter, issued during construction of her pool)
Never hesitate to tell me what you find along the way, and how you think it could/should be remedied. While it may not always be good news, I am realistic about the process and I am extremely comfortable, having chosen you and your company for this project. Your “matter of fact” attitude and experience is why we never even consulted with another pool company, and knew that when we were prepared to install our pool, that you would be the best choice. I am certain that we were correct!”
From Tamara Kluger Jacobson, New Orleans, La. (Second letter, issued upon completion of her pool)
“From the very first meeting with Amy(Aimee Elfert), to turning it on with Conrad (Conrad Meyer), and everyone in between, I was just thrilled that I chose Pleasure Pools. As with any construction project, we hit a few little snags, but your expertise reassured me that we would soon be swimming. I am grateful for all of your courtesies and your assistance throughout this project. I will continue to refer all of my friends and family to you.”
From Glen and Olga Thibodaux / Houma, La.
“From the initial phase of sales to the final completion, you and your employees expressed a desire to satisfy our needs and desires in the improvement of our residence. All requests were met without hesitation and your company’s attitude towards customer satisfaction was superb to any other. As a previous owner of a swimming pool for over 22 years, we have dealt with many other swimming Pool firms, and we can say that no other has shown the professionalism and concerns for the customer.
“We commend you and your staff for a job well done.”
From Mike, Melanie, and Brandi Nye / Chalmette, La. – Two Pools installed
(note: This family lost their home in Katrina, but we were fortunate enough to build a new pool for them in Mandeville in 2008)
“Pleasure Pools has truly been a pleasure! I’d like to personally thank you for keeping me informed and for doing an excellent job on our pool. We are extremely pleased with the job you did. The pool is beautiful and we will enjoy it for years to come. You and everyone on your staff was a pleasure to work with. I wouldn’t hesitate to recommend you and your team to anyone. Call me anytime for a recommendation. Thanks for doing a great job and making my pool experience a pleasurable one. Pleasure Pools says it all.”
From Dr. Aubrey A. Baudean / Marrero, La.
“Recently, your company installed a beautiful pool at our home and I wanted to let you know how pleased my family and I are with the job that was done. From the estimate to through the completion, your staff was top-notch and the workmanship was far beyond our expectations. It was a pleasure doing business with your company and I would highly recommend you to anyone who is looking for a quality pool reasonably priced. Feel free to use me as a reference.”
From Steve Peterson / New Orleans, La.
“We have had Pleasure Pools build, not one, but two pool/spas for our family. After agonizing over contractors for the pool at our first house, it was a “no-brainer” when we built our second home and Decided to add a pool/spa. Without hesitation, we called Pleasure Pools and they handled everything beautifully. We have complete faith in Charles and his crew, and knew that we would end up with a beautiful, well constructed oasis. Anyone who’s ever built a home knows how important it is to have faith in your contractor. When it comes to pools, Pleasure Pools is truly a “Pleasure”
From Robert Berning / New Orleans, La.
“Pleasure Pools built my pool two years ago, and the subcontractor that placed the decking around the pool left me with a job that was unacceptable. Charles Elfert, at his own expense, replaced the entire deck and left me with a product that was better than I bargained for originally. I would not hesitate to recommend Pleasure Pools to my friends and associates as a reliable and ethical contractor that cares about its customers and its reputation. In this post-Katrina environment, it is rare to find an honest contractor who not only stands behind his word, but also cares about the product he puts his name on. Thank you Charles.”
From Drs. Robert and Lisa Ross / Metairie, La.
“Charles Elfert with Pleasure Pools built my pool eight years ago (2001). My wife and I are still totally in awe of its unique beauty and functionality, and we are proud to say that it was even featured in a Home and Garden Magazine several years ago. Pleasure Pools has serviced our pool needs over the years, thus continuing their dedication to our creation. Mr. Elfert is a highly respected, honest, ethical and meticulous craftsman, who also happens to be a regular, nice guy. I would not hesitate for one moment to have him build your pool because I know that you would be as satisfied as we are.”
From Drs. Denardo & Rochelle Dunham / New Orleans, La.
“Please allow this letter to serve as a formal means of expressing my deepest appreciation for how you all at Pleasure Pools demonstrated complete professionalism while building my pool and handling the untoward problems that followed after Hurricane Katrina. As you recall, we developed some problems with our pool and Deck following hurricane Katrina in which I felt was, in large part, due to the effects of Katrina. Neither my Insurance company, nor the general contractor wanted to take responsibility for what happened, but you stepped in and remedied the problem without placing blame, and at your own expense. Your actions spoke “volumes” about your character and your commitment to customer satisfaction.
My wife and I love our pool and would choose you all again, and are glad to refer anyone looking to build a pool to Pleasure Pools. In these times of “Post-Katrina Contractor Fraud”, it is comforting to know that there are still decent, honest, hard-working business people like yourself. Keep up the good work and good things will continue to happen to you.”
From Mr. Danny and Gail Roussel / Destrehan, La. (1st pool built by Pleasure Pools in Sept. 1994)
“We take this opportunity to thank you for a job “well-done”. Our swimming pool is a beautiful example to the work of an organized, professional contractor. Your customer-oriented philosophy was clearly noted by my wife and I during our pleasant association. We are extremely pleased with the design of our pool and the timely completion of construction. We also appreciate the service calls and visits made by you during our initial start-up. There are not many times when homeowners can say the words, “on time and on budget’. Our pool was such a project. Again, thanks for your time and efforts.”
From Hank and Tia Hauck / Destrehan, La.
“I am writing to say how much my family and I are enjoying the pool. For the past year, our relatives and friends have been complimenting us on the design and layout. Though we have owned pools before, we have never had one installed at the “grass-roots” level and we are very grateful for your patience and knowledge in working with us during the initial design phase. We very much appreciated your honesty and good advice regarding pricing, quality, and sizing during the contract negotiations, and your willingness to work with us. Your follow-up and follow-through in getting many details correct and problems solved are highly commendable. Tia and I are quite at ease, knowing that you are only a phone call away when we need help.
Do share this letter, by all means, with prospective clients. Let them know that you come highly recommended by very satisfied customers, who feel that the definition of quality products and services is the PEOPLE, not the price. Feel free to have potential customers give us a call for a personal reference. In fact, they would be welcome to come by to inspect the layout.
We wish you continued success! Take care and drop in when you are in the neighborhood.”
From Michael Azzano / New Orleans, La.
“I wanted to express my appreciation for the hard work and dedication of the team at Pleasure Pools. The entire process was a pleasant one because of the efficiency and skill level at which your staff operated, but – perhaps most importantly – because of the customer service and amount of personal attention the exhibited.
Amy (Aimee Elfert) helped us design a pool that truly is the envy of the neighborhood, but I remain most impressed with how much time everyone spent answering questions and clarifying points during our building process, and after the pool was operational. Conrad (Conrad Meyer) went above and beyond the call of duty, spending a number of hours troubleshooting basic problems and making sure I was proficient with the equipment.
I have to admit it’s one of my most satisfying experiences, working with a contractor or service provider in my eight years in New Orleans. Thank you again for your help and continued good luck with Pleasure Pools.”
From Robert R. Richmond III, / Metairie, La.
“My wife and I are delighted with our pool. It was a pleasure working with someone who is very professional and courteous throughout the construction of our pool and patio.
I know my wife’s ideas for the fountain were difficult to implement. I thank you for taking the time and being so patient with her.”
From Steven P. Daigle / Gretna, La.
Please allow this letter to serve as a written recommendation for Pleasure Pools of Metairie, Louisiana. Pleasure Pools is owned and operated by Mr. Charles Elfert. I found Mr. Elfert and his company to be professional, timely, and delivered all services as promised at the onset of my pool installation.
Additionally, I found Mr. Elfert and his employees very willing to work around problems such as weather and personal preferences. If I can offer any additional comments or address any concerns, please don’t hesitate to call.”